Refund and Return Policy

Business name: Powassan & Tamarack

Customer support email: support@powassanandtamarack.ca

Returns email: returns@powassanandtamarack.ca

Privacy email: privacy@powassanandtamarack.ca

Phone: +1 (705) 724-3862

Business address:
10 Birch St
Powassan, ON P0H 1Z0
Canada

Support hours: Monday to Friday, 9:00 AM to 5:00 PM ET

Effective date: 13 July 2026

1. Overview

This Refund and Return Policy explains how Powassan & Tamarack handles returns, refunds, exchanges, damaged items, incorrect items, defective products, cancelled orders, non-delivery and related customer support requests for purchases made through our online store.

This policy applies to fashion, apparel, accessories and related products purchased from Powassan & Tamarack.

2. Consumer Rights in Ontario

Nothing in this policy limits any rights or remedies you may have under Ontario consumer protection legislation, the applicable laws of Canada, or any other law that cannot be excluded, restricted or modified by contract.

Where a product is defective, damaged, materially different from its description, not supplied as ordered, not delivered, or otherwise subject to a legal remedy, we will handle the matter in accordance with applicable consumer protection laws.

3. Ontario Internet Agreement Cancellation Rights

If your purchase is an internet agreement under Ontario consumer protection legislation, you may have statutory cancellation rights in specific circumstances, including where required pre-contract information is not properly disclosed, where you are not given a proper opportunity to accept or decline the agreement or correct errors before entering into it, or where a required copy of the agreement is not delivered in the required manner within the required time.

These statutory cancellation rights are separate from our voluntary change-of-mind return policy. If you believe you are exercising a statutory cancellation right, contact us promptly at support@powassanandtamarack.ca and include your order number, the date of purchase and the reason for cancellation.

4. Voluntary Change-of-Mind Returns

In addition to any statutory rights, we may accept change-of-mind returns for eligible products if all of the following conditions are met:

• You contact us within 14 days of receiving your order.
• The product is unused, unworn, unwashed and in its original condition.
• The product has all original tags, labels, hygiene seals, packaging and accessories attached or included.
• The product is not excluded from return under this policy.
• You provide proof of purchase, such as an order confirmation, receipt or order number.

Change-of-mind returns are offered at our discretion and do not affect any non-excludable consumer protection rights.

5. Products Excluded From Voluntary Returns

Unless required by applicable law, we do not accept voluntary change-of-mind returns for:

• Items marked as final sale or non-returnable before purchase.
• Gift cards or store credits.
• Personalised, customised, altered or made-to-order products.
• Intimate apparel, swimwear, earrings, hair accessories or hygiene-sensitive items where packaging, hygiene seals or protective wrapping have been opened or removed.
• Products that have been worn, washed, damaged, stained, scented, altered or used after delivery.
• Products returned without original tags, labels or packaging where this makes resale unsuitable.

6. Sale and Promotional Products

Sale, clearance, promotional or discounted products may be returned only if they meet our voluntary return conditions or if a remedy is required by applicable law. A product being discounted does not remove any rights that cannot be excluded under Ontario or Canadian consumer protection laws.

7. Damaged, Defective or Incorrect Products

Please inspect your order as soon as possible after delivery. If you receive a damaged, defective or incorrect product, contact us promptly at returns@powassanandtamarack.ca with your order number, a description of the issue and clear photos showing the product, packaging and any visible defect or damage.

Where a product is confirmed to be faulty, damaged, incorrectly supplied, materially different from its description, or otherwise subject to a legal remedy, we will provide an appropriate remedy required by law. This may include a refund, replacement, repair, reimbursement of reasonable return postage, or another lawful remedy.

8. How to Request a Return

To request a return, please contact us before sending any item back:

Email: returns@powassanandtamarack.ca
Phone: +1 (705) 724-3862

Please include:

• Your full name.
• Your order number.
• The email address used to place the order.
• The product name and quantity you wish to return.
• The reason for the return.
• Photos, if the item is damaged, defective, incorrect or materially different from its description.

If your return is approved, we will provide return instructions. Please do not send products back without contacting us first, as unauthorised returns may be delayed or refused where permitted by law.

9. Return Address

Unless we provide a different authorised return address in writing, approved returns should be sent to:

Powassan & Tamarack
10 Birch St
Powassan, ON P0H 1Z0
Canada

Phone: +1 (705) 724-3862

10. Return Shipping Costs

For approved change-of-mind returns, you are responsible for the cost and risk of return shipping unless we state otherwise in writing.

For products that are faulty, damaged, incorrectly supplied or otherwise subject to a legal remedy, we will handle return shipping costs in accordance with applicable law and the circumstances of the order.

We recommend using a trackable postal or courier service. We are not responsible for returned items lost in transit unless the return shipping was arranged directly by us.

11. Inspection of Returned Products

Returned products will be inspected after they are received. We may refuse a voluntary return or reduce the refund where permitted by law if the product is not returned in eligible condition, has been used, worn, washed, damaged, altered, scented, stained, or is missing original tags, packaging or accessories.

Inspection does not limit any rights you may have under applicable law.

12. Refund Method and Timing

Approved refunds will usually be issued to the original payment method used at checkout. If the original payment method is unavailable, we may offer store credit, bank transfer or another reasonable method, subject to applicable law.

Once your refund is approved, we aim to process it within 5 to 10 business days. Your bank, card issuer or payment provider may require additional time to make the funds available.

13. Original Shipping Charges

For change-of-mind returns, original shipping charges are generally non-refundable unless we state otherwise in writing. If your order received free shipping and you return part or all of the order, we may deduct reasonable outbound shipping costs from any discretionary refund where permitted by law.

If a refund or other remedy is required by law, we will handle shipping charges in accordance with your statutory rights.

14. Order Cancellations Before Dispatch

If you wish to cancel an order before dispatch, contact us as soon as possible at support@powassanandtamarack.ca or by phone at +1 (705) 724-3862. We will try to assist, but we cannot guarantee cancellation if the order has already been processed, packed, dispatched or handed to a carrier.

If cancellation is accepted before dispatch, we will refund the amount paid to the original payment method, subject to any lawful deductions already disclosed and permitted by law.

15. Non-Delivery

If your order has not arrived within the estimated delivery window, please contact us with your order number. We may ask you to check your delivery address, tracking status, local post office, parcel collection point, household members, building reception or safe-drop location.

Where an order is lost in transit before delivery is completed, we will work with the carrier and provide an appropriate remedy, which may include replacement or refund depending on the circumstances and your rights under applicable law.

16. Refunds After Statutory Cancellation

If you validly cancel an internet agreement under applicable Ontario consumer protection legislation, we will provide any refund required by law within the applicable legal timeframe and in the manner required by law.

Any voluntary return condition in this policy does not reduce or override statutory cancellation rights where they apply.

17. Partial Refunds

Partial refunds may be provided where permitted by law, including where only part of an order is returned, a product is returned with missing components, or a discretionary adjustment is agreed with you. Partial refunds will not be used to reduce or avoid any remedy required by law.

18. Exchanges

Exchanges may be available for eligible products, subject to stock availability and approval. If the requested replacement product is unavailable, we may offer a refund, store credit or another reasonable option.

19. Store Credit

Where a voluntary return is approved, we may offer store credit as an option. Store credit is not redeemable for cash unless required by law. Store credit terms, expiry dates and usage conditions will be provided when issued.

20. Final Sale Items

Products marked final sale cannot be returned for change of mind unless we approve otherwise in writing. This does not limit your rights if the product is faulty, unsafe, incorrectly supplied, not as described, or otherwise subject to a remedy required by law.

21. Orders Returned to Sender

If an order is returned to us because of an incorrect address, failed delivery, refusal of delivery, uncollected parcel or other issue not caused by us, we will contact you to arrange redelivery or refund where appropriate.

Additional shipping fees may apply for redelivery. If a refund is approved, we may deduct reasonable shipping and carrier costs where permitted by law.

22. Late or Missing Refunds

If you have received confirmation that a refund has been processed but have not received the funds, please first check your bank account, card statement or payment provider account. Then contact your bank, card issuer or payment provider, as processing times can vary.

If you still need help, contact us at support@powassanandtamarack.ca.

23. Contact Us

For returns, refunds, exchanges or order issues, contact:

Powassan & Tamarack
10 Birch St
Powassan, ON P0H 1Z0
Canada

Returns email: returns@powassanandtamarack.ca
Customer support email: support@powassanandtamarack.ca
Phone: +1 (705) 724-3862